TERMS AND CONDITIONS

Things you need to understand

1. GENERAL

1.1 Please read these Terms and Conditions carefully before ordering from Keto Delivered Meals ABN 94642985500. If you have any concerns or complaints, please contact us via our contact details on this website. We aim to respond to any issues within 24 hours.

1.2 You should understand that by ordering any of our Products or subscribing to one of our meal delivery services, that you agree to the Terms and Conditions on our website.

1.3 There may be instances where the Terms and Conditions and our policies are amended and as such we recommend that each time you access our services that you re-read these Terms and Conditions and policies.

1.4 In these terms and conditions, “we”, “us”, “our” and KetoDeliveredMeals ” refers to KetoDeliveredMeals Pty Limited and “you”, “your” and “consumer” refers to the purchaser of any KetoDeliveredMeals product through this website.

1.5 Each party acknowledges that, in entering into these Terms and Conditions, neither party relies on any representation or warranty that is not set out in these Terms and Conditions.

1.6 These Terms and Conditions are governed by and in accordance with the laws in force in New South Wales and Queensland.

1.7 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our control (Force Majeure Event).

1.8 By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and the authorised owner of the payment method used and you are at least 18 years old.

1.9 We reserve the right to accept or reject an order for any reason and you will be notified of that rejection at the time you place an Order or within 7 days after you submit an Order.

2.0 If we have a concern with the quantity of item/s you have ordered, we will endeavour to contact you when you place an Order or within 7 days after you submit an Order.

2. SUBSCRIPTIONS

2.1 There is no minimum term to our subscription services.

2.2 You can cancel, pause, and otherwise amend your subscription at any time by notifying us through orders@ketodeliveredmeals.com within the timeframes listed in these terms and conditions.

2.2 When you subscribe to a weekly delivery service, you enter into an agreement to receive the Product on an ongoing basis.

2.3 Subsequent recurring orders will be charged following the relevant weekly Order cut-off, without further authorisation from you, unless you have cancelled or otherwise modified your subscription or delivery preferences prior to 5.00pm Tuesday local time.

2.4 You will be liable for all orders in the upcoming 7 day period that you had committed to at order cut-off.

2.5 These cut-off times are effective until further notice.

2.6 We reserve the right to terminate your subscription at our reasonable discretion at any time and without giving any reasons for our decision.

3. INDEMNITY AND LIMITATION OF LIABILITY

3.1 We do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of, attempted use of, or inability to use the Site or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through the Site.

3.2 To the extent permitted by law, you agreed that we will we be liable for any loss of profit, loss of revenue, loss of contract, loss of business opportunity, loss of reputation, loss of data or any indirect or consequential loss arising in connection with these Terms and Conditions or the Services.

4. PRIVACY POLICY

4.1 Please see our Privacy Policy which sets out how your personal information is collected, used and disclosed and your rights in relation to accessing and correcting that information.

4.2 We do not collect or store any payment information.

4.3 All payment information is collected and stored by the applicable third-party in order to be processed as required. We never permanently store complete debit/credit card details.

4.4 All online debit/credit card transactions performed on this Site are through secured payment gateways. We currently use the Stripe payment gateways for our online payment transactions.

4.5 Complete debit/credit card details cannot be viewed by KetoDeliveredMeals or any outside party.

4.6 By using our website you agree to the collection, use and disclosure of your personal information in accordance with our Privacy Policy.

5. DELIVERY

5.1 You must live in our delivery area to order. We reserve the right to cancel an order to a specific address at any time if this area is no longer within the delivery areas we service.

5.2 If you will not be home please make an alternative arrangement and leave specific delivery instructions on the checkout page for our drivers to follow.

5.3 If you will not be at home at the expected delivery time, we recommend you nominate a cool safe place for delivery of the Products. If you do not provide a specific place for delivery, we will leave the Products at your front door or in an alternative place on your premises. If you advise us of any specific delivery instructions in an Order, we will endeavour to comply with these instructions to the extent reasonably within our control.

5.4 Ownership of the products will transfer to you once we have delivered in accordance with your delivery instructions. We accept no liability or responsibility for any Product once the Product has been delivered to your nominated address.

5.5 Our products contain xylitol, which is poisonous if eaten by pets. If you are not going to be home when the delivery is to be made, please ensure we are able to leave the food in a place safe from animals.

5.6 Changes to address details and/or delivery instructions must be communicated via the methods and by the cut-offs outlined in these Terms and Conditions.

6. PAYMENT AND REFUNDS

6.1 Orders will be charged to your nominated payment method.

6.2 Where you have signed up to a subscription, it is your responsibility to ensure that sufficient funds are available at the time of payment processing.

6.3 Where a payment fails to be processed for ongoing subscriptions due to insufficient funds, incorrect or outdated payment information, and transaction disputes, we reserve the right to re-attempt payment on the nominated payment method to recover any outstanding amounts.

6.4 In the event that payment re-attempts are unsuccessful we reserve the right to recover the debt through alternative means, either directly or through a third-party.

6.5 We reserve the right to suspend or terminate future deliveries when payments are outstanding.

6.6. If you seek a refund for any other reason, you can request a refund by email to admin@ketodeliveredmeals.com and we will consider each request individually. We will notify you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.

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